New enquiries
info@cloudtech.ee is forwarded to the engineering team. The most useful first message describes four things:
- Describe the domain briefly.
- A short overview of the systems and components involved.
- The problem or the goal.
- The constraints.
Existing clients
Service requests and incidents follow the procedure agreed in your service contract, not this address. Requests are entered by the customer into the shared incident management system, by hand or by sending a properly formatted email that creates the record automatically. A P1 is additionally reported by phone to the 24/7 number in your contract.